WELLNEED BIZ’s Privacy
Statement
WELLNEED BIZ respects the
right to privacy of our customers. Our privacy policy ensures that we protect
the trust you place in us when you provide us with your personal information.
Keeping customer information secure and using it only as our customers would
want us to, is a top priority for all of us at WELLNEED BIZ.
“WELLNEED BIZ”
refers to A Life Enterprise (Company No: PG0390461-T) and to the extent
otherwise stated.
WELLNEED BIZ Privacy Policy
Whenever we hire other
organizations to provide support services, we will require them to conform to
our privacy standards.
Collection of Personal
Information
The information we
collect is information that we require in order to perform our services and
offer our products to you. This information is similar to the information
typically collected by us on the application forms, which include, but not
limited to, your name and address details, date of birth, details such as
telephone number and others.
Some information are
required by WELLNEED BIZ to fulfil partly or all of the services requested by
you. If you are unable to provide us with the required information, we will not
be able to fulfil your request and, as a result, you may encounter some
inconveniences while using our services.
You may choose to give us
personal information directly in a variety of situations. For example, you may
want to give us your name and contact information to communicate with you to
register for a service, to provide you with a subscription, or to do business
with us if you are a supplier or business partners.
From time to time, we may
also collect information that pertains to you indirectly through other sources
(if any). When we do so, we require the third party to confirm that the
information was legally acquired by them and that we have the right to obtain
it from them and use it. The information that we collect, either directly or
indirectly, may be combined to help us improve its overall accuracy and
completeness and to help us better tailor our interactions with you.
If you are below the age
of eighteen (18), you are responsible to obtain consent from your parent,
guardian or person who has parental responsibility, prior to disclosing your
personal details to WELLNEED BIZ. WELLNEED BIZ shall not be liable for any loss
or inconvenience to you for failing to obtain consent.
Use of Personal
Information
Fulfilling your
Transaction WELLNEED BIZ, for example, a product or service, we will use the
information you provide to fulfil your request. To help us do this, we may
share information with others, for instance, WELLNEED BIZ's business partners, WELLNEED
BIZ related company and financial institutions involved in fulfilment. In
connection with a transaction, we may also contact you as part of our customer
satisfaction surveys or for market research purposes.
Personalizing your
Experience on our Websites
We may use information we
collect about you to provide you with a personalized experience on our
websites, such as providing you with content in which you may be interested and
making navigation on our sites easier.
Marketing
The information you
provide to WELLNEED BIZ, as well as the information we have collected about you
indirectly, may be used by WELLNEED BIZ and its related corporations for
marketing purposes directly from the relevant company(s). WELLNEED BIZ may
extract, disclose and release the information in the possession of WELLNEED BIZ
relating to you within the WELLNEED BIZ and its related corporations. However,
please note that we will only disclose your personal information to our related
corporations subject at all times to any laws, regulations, guidelines and/or
obligations applicable to WELLNEED BIZ.
The information that we
may disclose for the purposes of marketing may include but not limited to the
following:
You may at any time
inform us if you do not wish to receive marketing communications from us or our
related corporations by contacting us directly (please refer to “Questions and
Concern” below). Your latest written instructions to us shall
prevail.
Where WELLNEED BIZ wishes
to share your information with its business partners for marketing and
promotional purposes, WELLNEED BIZ will only disclose your personal information
(which will not include information relating to your affairs or accounts) to
our business partners where your express prior consent has been obtained and
subject at all times to any laws (including regulations, guidelines and/or
obligations) applicable to the WELLNEED BIZ.
Recruitment
In connection with a job
application or inquiry, whether advertised on WELLNEED BIZ Websites or
otherwise, you may provide us with information about yourself, such as a
resume. We may use this information throughout WELLNEED BIZ in order to address
your inquiry or consider you for employment purposes.
Protect the Rights and
Property of WELLNEED BIZ and Others
We may also use or share
your information to protect the rights or property of WELLNEED BIZ, our
business partners, suppliers, clients, or others when we have reasonable
grounds to believe that such rights or property have been or could be affected.
In addition, we reserve the right to disclose your personal information as
required by law and when we believe that disclosure is necessary to protect our
rights, or the rights of others, or to comply with a judicial proceeding, court
order, or legal process served on our websites.
Collection and Use of
Non-Personal Information
We also collect
non-personal information/data in a form that does not permit direct association
with any specific individual. We may collect, use, transfer and disclose
non-personal information for any purpose. The following are some examples of
non-personal information that we collect and how we may use it:
2.
We also
may collect information regarding customer activities on our websites and from
our other products and services. This information is aggregated and used to
help us provide more useful information to our customers and to understand
which parts of our websites, products and services are of most interest.
Aggregated data is considered non-personal information for the purposes of this
Privacy Statement.
If we do combine
non-personal information with personal information the combined information
will be treated as personal information for as long as it remains combined.
Disclosure of Information
WELLNEED BIZ complies
with the data protection laws in Malaysia and takes all reasonable care to
prevent any unauthorized access to your personal data. WELLNEED BIZ and those
working for agents or contractors of WELLNEED have the responsibility to keep
your information confidential and will only use it to offer products and
services on behalf of WELLNEED BIZ.
At times, as a part of
providing you with our products and services and the management and/or operation
of the same, WELLNEED BIZ may be required or need to disclose your information
with certain classes of third parties. However, WELLNEED BIZ will not disclose
any document or information relating to your affairs and accounts with us
unless such disclosure is permitted under the Financial Services Act 2013. Data
shared will be for the purpose as stated in this privacy statement, or purposes
not stated but directly related to the primary purpose of collection.
The classes of third
parties that WELLNEED BIZ may divulge the personal information of its customers
are as follows:
For the avoidance of
doubt, WELLNEED BIZ shares its customers’ personal information with companies
who provide services such as information processing, extending credit,
fulfilling customers’ orders, delivering products to customers, managing and
enhancing customers’ data, providing customer service, assessing customers’
interest in WELLNEED BIZ’s products and services, and conducting customer
research or satisfaction surveys. These companies are obligated to protect your
information and may be located wherever WELLNEED BIZ operates (including those
located out of Malaysia, under conditions of confidentiality and similar levels
of security);
Information Security and
Accuracy
WELLNEED BIZ takes
precautions including administrative, technical and physical measures to
safeguard your personal information against loss, theft and misuse, as well as
against unauthorised access, disclosure, alteration and destruction. Furthermore,
we intend to protect your personal information and to maintain its accuracy. WELLNEED
BIZ implements reasonable physical, administrative and technical safeguards to
help us protect your personal information from unauthorized access, use and
disclosure.
Integrity and Retention
of Personal Information
WELLNEED BIZ makes it
easy for you to keep your personal information accurate, complete and up to
date. We will retain your personal information for as long as your account is
active or as needed to provide you services.
Access and Correction to
Personal Information
Under Personal Data
Protection Act 2010 (PDPA), you reserve the right to access your personal data
and request for correction of the personal data that might be inaccurate,
obsolete, incomplete or misleading.
To access your personal
data, you can:
Once we receive a
request, we will acknowledge the receipt of such request. For data amendment
and correction, we will consider if the information requires amendment. If
there is any disagreement, then we specify the reason in clearly stated terms
such as where rights of others will be violated, or regulatory functions will
be affected.
WELLNEED BIZ reserves the
right to decline to process requests:
Access, correction,
deletion requests or any enquiries and complaints can be made as follows:
WELLNEED BIZ
A Life Enterprise
WELLNEED BIZ will use
reasonable efforts to comply with your request to access or correct your
personal information within 21 days of receiving your request to change the
same and charge the relevant processing fee (if any).
If you wish to request
that we no longer use your personal data or limit the usage of your personal
data in anyway whatsoever, you may contact A Life Enterprise at partner@alifegroup.my. However, please note
that WELLNEED BIZ may not be able to proceed with the provision of the relevant
product or services and you may not be able to use such product and services
thereafter.
The personal data
requested by WELLNEED BIZ are mandatory for the relevant product or services
which you must provide and agree to the processing of such personal data.
Should you decide not to provide any or all of the personal data, WELLNEED BIZ may
not be able to proceed with the provision of the relevant product or services
and you may not be able to use such product and services thereafter.
Third-Party Sites and
Services
WELLNEED BIZ Websites,
products, applications and services may contain links to third-party websites,
products and services. Our products and services may also use or offer products
or services from third parties. Information collected by third parties, which
may include such things as location data or contact details are governed by
their privacy practices. This means, third party internet sites that you can
link through WELLNEED BIZ are not covered by our policy. Therefore, we
encourage you to familiarize with those third parties’ sites’ privacy policies
before using the links or applications and we urge you to be careful when you
enter any personal information online. WELLNEED BIZ accepts no
responsibility or liability for those sites.
Use of Cookies
Our websites create a
“cookie” when you first register online. A “cookie” is a piece of information,
like a tag, which some basic information which helps us to identify if you have
visited the site before and if you have provide us with some personalized
content such as welcoming you by name if you have supplied this in a previous
visit. However, as it is based on your PC, we will not find the “cookie”
if you visit our website from a different PC to the one you registered
on. The use of “cookies” includes the following assurances:
No information regarding
your telephone number, an account or payment details included in the cookie or
can be accessed using it; and
They do not collect any
personal information regarding the use of your PC or internet browsing in any
way.
If you do not want a
“cookie” to be created on your PC, web browsers such as Internet Explorer,
Mozilla Firefox of Google Chrome provide the option to disable them. Please
bear in mind that some personalized services on our websites may not be
available if you choose to disable cookies.
WELLNEED BIZ also uses
third parties to track its advertising across the web. The information
these third parties collect does not include any personal information but is
merely for the purpose of identifying the general effectiveness of such online
advertising.
Our Commitment to Your
Privacy
To make sure your
personal information is secure, we communicate our privacy and security
guidelines to WELLNEED BIZ employees and strictly enforce privacy safeguards
within the company.
Changes to this Privacy
Statement
WELLNEED BIZ may review
and update its Privacy Statement from time to time to reflect changes in the
law, our business practices, procedures and structure, and the community’s
changing privacy expectations. Adequate notice of such update and/or revision
will be given on WELLNEED BIZ Websites and/or by such other means of
communication deemed suitable by WELLNEED BIZ including by way of sending such
notice via electronic mail and/or short messaging service (SMS) to you.
Questions or Concerns
If you have any question
or concern, you may contact the following: -
WELLNEED BIZ e-mail
at merchant@wellneed.my
A Life Enterprise e-mail
at partner@alifegroup.my